Frequently Asked Questions (FAQ)

What grain sizes are available?

We offer a comprehensive range of Himalayan Salt grain sizes, including extra fine powder, fine salt, table salt, coarse salt, crystal salt, and raw rock salt chunks. Customized grain sizes may also be supplied according to customer specifications, application requirements, and commercial quantities.

Can products be customized?

Yes. We support product customization for qualified B2B customers. Customization options may include grain size, color selection, packaging format, labeling, pallet configuration, carton markings, and other market-specific requirements.

Do you offer private label and OEM services?

Yes. We support private-label and OEM solutions for distributors, retailers, wholesalers, and brand owners. Services may include custom packaging, branded labels, barcode integration, retail-ready presentation, and market-specific packaging requirements.

What packaging options are available?

Packaging options vary by product category and may include retail pouches, PET jars, glass jars, grinder bottles, PP bags, woven bags, cartons, wooden crates, and jumbo bags. Customized packaging solutions may also be available based on project requirements.

Can I request customized packaging and labeling?

Yes. Customized packaging and labeling solutions may be developed for qualified projects subject to commercial quantities and technical feasibility.

What is your Minimum Order Quantity (MOQ)?

MOQ depends on product category, packaging requirements, level of customization, and destination market. We aim to provide commercially practical and flexible solutions for distributors, wholesalers, retailers, and private-label customers.

Can mixed products be loaded in one container?

Yes. Multiple products may be consolidated within a single container, subject to packaging compatibility, weight distribution, shipping regulations, and container capacity.

How long is production lead time?

Lead times vary depending on product type, packaging specifications, order volume, and production scheduling. Estimated production and shipment timelines are confirmed during the quotation process.

Do you support recurring supply contracts?

Yes. We welcome discussions regarding long-term supply arrangements, annual procurement programs, distributor partnerships, and recurring commercial orders.

Can I place a trial order before committing to larger quantities?

Yes. Subject to product category and packaging requirements, trial orders may be considered to help customers evaluate product quality, service standards, and market suitability before entering long-term supply arrangements.

Are product specifications available?

Yes. Product Specification Sheets (TDS) are available for most product categories and provide detailed information regarding product characteristics, available sizes, applications, packaging options, and other technical details.

Are laboratory reports available?

Quality-related documentation and product testing reports may be available depending on product type, customer requirements, and applicable testing procedures.

Are certifications available upon request?

Relevant manufacturing and product-related certifications may be available subject to authorization, applicability, and customer requirements.

How do you ensure product quality?

We work with authorized manufacturing and processing partners and emphasize product verification, specification review, packaging inspection, and documentation verification to support quality-focused sourcing solutions.

Can you provide Certificates of Analysis (COA)?

Yes. Sample COAs and product-related quality documentation may be available depending on product category and customer requirements.

Which Incoterms do you support?

We commonly support EXW, FCA, FOB, CFR, and CIF shipments. Other Incoterms may be discussed based on customer requirements and destination markets.

Which ports do you ship from?

Export shipments are generally coordinated through Karachi Port and Port Qasim, depending on shipping schedules, carrier availability, and destination requirements.

Can you arrange CFR and CIF shipments?

Yes. Subject to destination, shipment volume, and freight availability, we can assist customers with CFR and CIF shipment arrangements for greater convenience and logistics coordination.

Can you assist with export documentation?

Yes. We may assist with the preparation and coordination of export-related documentation, including Commercial Invoice, Packing List, Certificate of Origin, Bill of Lading, Product Specifications, and other applicable export documents.

Can you ship to my country?

We welcome inquiries from customers worldwide. Shipment feasibility depends on destination-country regulations, logistics availability, and applicable import requirements.

What payment methods do you accept?

Payment methods are discussed during the quotation and order confirmation process. Available payment arrangements may vary depending on order value, customer profile, destination market, and commercial terms.

What are your standard payment terms?

For initial transactions, our standard commercial terms are generally:* 30% advance payment upon order confirmation* 70% balance payment against copy of shipping documents and Bill of Lading (B/L)Alternative payment arrangements may be considered for established business relationships subject to mutual agreement.

Do you offer credit terms?

Credit facilities are generally not available for initial transactions. Future commercial arrangements may be reviewed based on transaction history, business relationship, and mutually agreed terms.

Are samples available?

Yes. Product samples may be available for qualified buyers interested in product evaluation prior to commercial orders.

Do you offer free samples?

Yes. To support product evaluation and supplier qualification, IK GLOBAL EXPORT may provide complimentary product samples of up to 2 kg for qualified business buyers.Customers are generally responsible only for courier, shipping, customs duties, taxes, or other destination-related charges where applicable.Sample availability is subject to product type, destination country, and shipping feasibility.

Why do you offer free samples?

We understand that product evaluation is an important part of the sourcing process. Our sample program allows importers, distributors, wholesalers, retailers, and private-label brands to assess product quality, appearance, grain size, packaging options, and suitability before placing commercial orders. Customers are generally responsible only for courier, shipping, customs duties, taxes, or other destination-related charges where applicable.Sample availability is subject to product type, destination country, and shipping feasibility.

Who is eligible for free samples?

Our sample program is intended primarily for genuine business buyers, including:* Importers* Distributors* Wholesalers* Retailers* Private Label Brands* Food Manufacturers* Industrial UsersAdditional information regarding company details and intended purchase requirements may be requested to facilitate sample processing. Customers are generally responsible only for courier, shipping, customs duties, taxes, or other destination-related charges where applicable.Sample availability is subject to product type, destination country, and shipping feasibility.

How long does sample dispatch take?

Sample preparation and dispatch typically begin after shipping arrangements are confirmed. Transit times vary according to destination country, courier service, customs procedures, and local delivery conditions.

What happens after sample approval?

Once a sample has been evaluated and approved, our team can provide product specifications, packaging options, commercial quotations, production timelines, and shipment arrangements tailored to the customer's requirements.

Do you work with distributors, wholesalers, and private-label brands?

Yes. We welcome inquiries from importers, distributors, wholesalers, retailers, private-label brands, industrial users, hospitality suppliers, and other qualified business customers.

Can I become an exclusive distributor in my country?

Distributor and market-development opportunities may be considered on a case-by-case basis depending on market potential, business capability, commercial objectives, and long-term commitment.

Do you support long-term partnerships?

Yes. Our objective is to build sustainable, long-term business relationships based on transparency, reliability, professional communication, and mutual growth.

Can you provide customer references?

As a professional business practice, we respect the confidentiality of our commercial relationships. References and supporting information may be considered where appropriate and subject to customer privacy obligations.

How can I request a quotation?

You may submit your requirements through our Request for Quotation (RFQ) form or contact our team directly.To help us prepare an accurate quotation, please provide:* Product Type* Grain Size* Packaging Requirements* Quantity* Destination Country* Preferred Incoterm* Private Label Requirements (if applicable)

What information should I provide for a faster quotation?

Providing detailed information regarding product specifications, packaging preferences, estimated quantity, destination port, target market, and delivery expectations enables us to prepare a more accurate and efficient quotation.

Why choose IK GLOBAL EXPORT?

IK GLOBAL EXPORT is committed to supporting international buyers through professional communication, flexible sourcing solutions, quality-focused product selection, export documentation support, logistics coordination, and customer-oriented service.Our goal is to establish long-term business relationships built on trust, reliability, transparency, consistency, and commercial value.